Featured on Civic Tech Chat

Listen to the latest episode of the Civic Tech Chat podcast, where I appeared as a guest.

The Civic Tech Chat podcast is back—and I had a great time talking with Ryan Koch about improving digital service delivery in a range of public-sector environments!

We talked about:

• How best practices in human-centered design, user experience, civic tech, and more can be adopted by small government teams—not just the big ones that get featured in a lot of case studies

• How these practices can be applied not just to forms but also to operational service delivery

• How to bridge the differences in language that people from different backgrounds and teams use

Listen to the episode here or on your favorite podcast platform!

And thanks to Ryan for having me on the show. Check out the full list of episodes to see the many other awesome people who have been featured!